Comments from mediators who have completed our course of study. All
testimonials are available for inspection on request.
This mediation class was the absolute best learning experience I have ever had. Both Frank
and Alona are not only
excellent mediators but excellent teachers as well. Their knowledge and experience were an invaluable
part of the
class and enhanced the effectiveness of the course. I have the utmost respect for both of them
and only hope
that I can utilize even a small amount of their superior mediating skills.
Sarah Leong (Private class in City of Mesa, May 2003)
I really enjoyed the flow of the course…the humor between Frank & Alona made the class both
entertaining and
helped it flow smoothly. I will definitely recommend this course to others!
Caroline Leon (Private class in City of Mesa, May 2003)
A real confidence builder with focus on “real world” solutions taught by extremely competant and
committed
instuctors.
Gerald (Jerry) Laurie -Real estate (Private class in City of Mesa, May 2003)
I enjoyed this course tremendously. I can apply the skills I learned tomorrow and everyday
in conflict and in my
law practice. Many thanks to Frank and Alona.
Bobbie J. Rasmusson, Esq. (Private class in City of Mesa, May 2003)
Fascinating…opens up a new career…enjoyable…thoughtprovoking…humourous! Totally worthwhile
– time and money well
spent!
Mary Clement Esq. – Author (Private class in City of Mesa, May 2003)
This is an excellent course for becoming a mediator – but also just to understand a little more
about people,
conflict, resolutions and life.
Janet Navarre – Human Resource Director, Westland Title Agency of Arizona (Private class in City
of Mesa, May
2003)
Outstanding course! Well worth the time, money and energy invested! Frank and Alona
are truly masters and
exceptional teachers in the art of mediation. Thank you both for a terrific experience!
Victoria Crawford (Private class in City of Mesa, May 2003)
Excellent training for everyone, especially managers who deal with problem solving and conflict
resolution on a daily
or weekly basis…benefical for everyday life for anyone. Thanks Frank and Alona I enjoyed the experience
and hope
to attend any future training with you.
Karen Wolf (Private class in City of Mesa, May 2003)
This class has offered the opportunity to exand my current working knowledge. The information
can be used at the
time in which it was learned. The most important part of the training is to be your self…threat
others with
respect, and enjoy the idea that you are helping others to help themselves.
Tonya Mathews (Private class in City of Mesa, May 2003)
This training program has been filled with priceless experiences. The dynamic between Frank
and Alona and their
fresh approach to teaching kept me on my toes throughout the entire two week training program. As
a result of
this training, I feel confident to serve as a mediator for the Arizona court system. Frank and
Alona thanks a
million!
Monica Beal – Paralegal (Private class in City of Mesa, May 2003)
Frank and Nancy, thank you very much for this opportunity. I will never forget the experience
and will always be
grateful. I plan to continue this and with your help, go even further. Thank you so much,
the experience was
more than I expected.
Geri Bechamp – Realtor® (Private class in City of Mesa, May 2003)
The possiblities for application of these skills are almost unlimited. My interest in seeing
its theory and concept
applied in the Spanish speaking community has begun to facinate me…Thanks to Frank and Alona for this
new
beginning!
Manuel V. Cisneros (Staff member of Arizona’s Governors office)
Your stories were great and added to the skills taught. The class covered a lot of material
in a short two weeks
with reinforcement of skills taught.
Charles P. Thompson
This course has provided me with a set of tools that will paly one of the most important roles
in dealing with
emplyees, management and family-resolution of disputes. I enjoyed every moment of the course.
Carol Smith (City of Phoenix)
…I left the course wanting to enter the field of mediation and feeling as though I sat at the
feet of two master
mediators. Thank you Frank and Alona.
Libby Williams
Frank and Alona; better than champagne & strawberries on a sunny Sunday afternoon! Two very
good ambassadors
for the process, encouraging and supportive in their coaching. Would fully recommend the course
to all those
interested in learning a breadth of new skills that transend all social relationships and sound business
practice.
Judith E. Notman (New Zealand and UK)
Excellent training with opportunities to experience emotional conflict and the resolution thereof. Removes or
alleviates my fear of dealing directly with such conflict. I gained a great deal of confidence
in my ability to
mediate not only in current work enviornment, but potentially on a professional basis. Thanks
Frank and Alona! It
is obvious you put a lot into this course and wholeheartedly believe in and support the process.
Susan Andrews (Human Resource Director National Bank of Arizona)
The benefits of mediation over litigation is amazing. It is hard to understand why any reasonable
person would
choose another course of action. Thank you for your professionalism and dedication to the art
of mediation.
Bernadette Phillips-Garcia
Deep! Eye-opener! These skills not only will be taken to the workplace, but also into
my personal life in dealing
with others!
Maria Sandoval
This has been a wonderful opportunity that I have always wanted. The course and contents
were excellent and the
instructors just wonderful…I have gained invaluable skills which I will definitely use now and in the
future. Thanks
a bunch!
I. Gotwin Out, (City of Phoenix)
Nothing but positive! Great experience and an opportunity to work with and meet some great
co-mediators. I would
recomment to anyone interested in pursuing mediation training.
Aggie Hudson
The course was very well presented giving particpants the opportuning to practice the skills they
learned and to
receive helpful feedback. The content is more than technical and process oriented. The content
is insightful and
brings the experience of a talented group of teachers to the class.
Linda Thompson
This has been an extraordinary class. Thank you for an enjoyable and informative time.
David R Fuller Esq. (Mesa, April, 2003)
Your presentation makes you superb “edu-tainers”. Succeeds in introducing both the novice and
somewhat
experienced mediator to complex problems and the opportunity to use all the tools in the tool box.
Jeremy V Cohen Esq. (Mesa, April, 2003)
This is a great course for anyone who works with people. You can use the skills with just about
any group and any
situation where there is conflict. Best training I have ever had.
Margaret Macias (Mesa, April, 2003)
Extremely well organized. One of the best manuals I have ever used.
Jason Z. Martinez (Mesa, April, 2003)
…I believe that we all felt you took a personal interest in each of us.
Paul Halvorson (Mesa, April, 2003)
The course was everything I hoped for and more…I especially appreciated how frank and Alona helped
us to develop
as a community of learners. The instructors and the class were fantastic.
Lori Schreiber (Mesa, April, 2003)
The skills discussed in this course can be useful every day of the week in all kinds of situations.
Frank and Alona
are knowledgeable and humorous, which makes this learning opportunity a fun one. Thanks very much.
Greg Hargis (Mesa, April, 2003)
I loved this course and will recommend it to my friends and co-workers.
Marcella Magallanez-Snow (Mesa, April, 2003)
Outstanding. I have found this course very valuable. If only more people could understand the
value of mediation
many more conflicts could be avoided.
Fred L. Amador (Mesa, April, 2003)
Awesome! No explanation necessary. The world would be a better place if everyone took this mediation
class.
Valerie Vanheusden (Mesa, April, 2003)
I enjoyed this course from start to finish. I would like to think I share Frank and Alona’s vision
with respect to the
direction and future of mediation.
Matt Sherman (Mesa, April, 2003)
Excellent course. Lots of reassurance along the way. Good skill building exercises. I thoroughly
enjoyed the class
and have made some quality friends.
Shirley Huddy (Mesa, April, 2003)
I feel privileged to have spent 2 powerful, exciting and informative weeks with Frank and Alona.
They bring the
right combination of expertise, humor and knowledge that often is hard to find in an instructor/teacher/mentor.
William Jamieson, January 2003.
This mediation training course should be the standard by which all others are judged…I believe
there is no match.
Anthony Morreale, January 2003.
I am energized by what I have learned and look forward to putting my new skills to use, Frank
and Alona make such
an amazing team--funny, supportive, and full of practical advice. I am grateful for the experience.
Allison K Shulman Esq. January 2003.
The most satisfying educational experience I have ever had.
Joe Terranova Esq. January 2003.
It is clearly the most powerful learning experience I have ever had. The passion from Frank and
Alona was so
wonderful.
Robert White, January 2003.
The Dispute Resolution techniques taught in this course were incredibly creative and insightful.
Frank’s humor and
obvious passion and knowledge for the subject kept the class constantly interested and confident that
we were
getting the highest quality training available. Thank you.
Nicole Romanoff, January 2003.
Best course I’ve ever had--I can’t thank you enough for the knowledge, skills, confidence and
especially the passion
of mediation. You are great!!
Betty James, January 2003.
The thing that convinced me to [travel to the USA] to do this course and kept me going, was the
phrase “you’ve got
to be yourself”. That “self” has certainly been taken on further than I thought possible. Thank you
Frank and
Alona for an unforgettable experience.
Helen Marcus, Chalfont St. Peter, Bucks, England, January 2003.
Excellent course. I came with high expectations and was not disappointed.
Marissa Theisen, January 2003.
This course was incredible. The instructors were able to teach mediation theory and practice while
at the same time
providing a fun and relaxed atmosphere. I had a spark of passion and that has been turned into a raging
flame.
Thanks so much!
Echo Itaaehau, January 2003.
How could this course be any better!
Pamela Nevels Janis, January 2003.
I feel a great sense of indebtedness. This not only offers a sane vehicle for conflict resolution,
but a whole new
philosophy for human communications and cooperation. Thank you.
Michael P Janis, January 2003.
Exciting, educational, teaching surpassed any class I have ever taken…What I have learned about
mediation in the
two weeks that I have been here is unbelievable. This course has changed me personally.
Robert Wheat, January 2003.
Extremely valuable!! Priceless!
Nancy Focht, January 2003.
Excellent job!! This is one of the most enjoyable and fun courses I have ever taken.
Sue Fisher, Gilbert, 2002
All students left the course with vastly greater knowledge of the mediation process and, importantly,
confidence in
their capacity to implement that knowledge. This was very enjoyable.
Alan Wilkinson, Gilbert, 2002
Wonderful!
Lili Schuett, Gilbert, 2002
One of the best classes I have ever taken. Every word taught by Frank came from the heart. He
has a true passion
for mediation. I have been taught by the best.
Steve Maggs, Gilbert, 2002
Awesome!
Anna Anderson, Gilbert, 2002
Outstanding! More than I could ever have expected. Superbly done. One of the most worthwhile classes
I have ever
attended.
Robert Paveza, Gilbert, 2002
I truly enjoyed the entire course experience…thank you for this labor of love.
Ray Madaghiele, Gilbert, 2002
I found the course extremely well planned, all information can be applied to immediate use…I think
the biggest
benefit was learning to listen…Thank you for a great experience.
Paula Kennedy, Gilbert, 2002
Fantastic course…I found myself thinking about what had been covered and looking forward to the
evening class.
Daniel Dodge, Gilbert, 2002
This class has increased my overall capacity, both personal and civic.
Marvin Martin, Gilbert, 2002
I came into class thinking I knew what mediation was and left knowing it.
Sean Kelly (October 2002)
The challenge, the enthusiasm, and the confidence that Frank inspired in each of us while building
our knowledge
and skills…truthfully one of the most rewarding experiences I’ve ever had.
Mary Alice Rainwater (October 2002)
The course methodology is designed to build your skills and confidence as a mediator incrementally—very
effective.
Kathleen Blank, Esq. (October 2002)
I have done bits and pieces using instinctive techniques used over 32 years in public education
never realizing it
could be put together like this.
John Russo (October 2002)
Excellent! Fun and challenging.
Richard Worth (October 2002)
This is an exceptional course. It was conducted with extraordinary professionalism, sophistication
and imagination.
There was never a dull moment! I would recommend it not only to those seeking a career in mediation
but also to
anyone who needs to improve their ability to deal with others in a fair, sensitive and compassionate
manner.
Elizabeth Skelton, Esq. (October 2002)
Invaluable and immediately applicable. Some of the best training I have had in my career.
Kathleen Murphy (October 2002)
Excellent training. Whether you plan to formally mediate or just take the class for other
reasons you will gain
skills that you will use on a daily basis.
Cynthia Heard (October 2002)
For my profession—very beneficial.
Lionel Goddu (October 2002)
The instruction provided and the hands-on application was so essential to learning and confidence
building.
Lori Dreyer (October 2002)
Very beneficial in my role as an ombudsman.
Michael Patrick McBride (October 2002)
It was a privilege to attend.
Mark Hawthorne (October 2002)
Bravo! I am extremely grateful for this opportunity to learn how to mediate from two individuals
who have such a
passion and commitment to the work. The skills I have learned will assist me both professionally
and personally…
Diane Combs (August 2002)
Very refreshing style of teaching…forthright, honest and enthusiastic.
Amelia Hughes (August 2002)
This course was taught with expertise and humor and has exceeded my hopes and expectations. Master
teachers.
Dawn M. Lewis (August 2002)
This course challenged me to really look at myself and how I handled situations in the past and
how they can
potentially be dealt with in the future. I look forward to using what I’ve learned.
Shelia Stubler (August 2002)
Excellent course. Two of the best instructors I have ever had.
Lane Darling (August 2002)
I never spent my money so wisely in my life. I know I’ve come through this a better person. Thank you for being
so passionate about mediation and teaching…
Linda Pritchett (August 2002)
The skills learned can be used in everyday life!
Diane B. worth (August 2002)
I’ve never been more captivated by a course before in all of my years of attending training. The
material could not
have been communicated more effectively. Terrific job, thanks so much.
Patty King, City of Mesa (June 2002)
Kudos! What a pleasure and honor to be able to attend. We need to get every
supervisor and manager in Mesa
through at least a one-day session. The content and way of teaching was excellent.
Laurie Goggin, City of Mesa (June 2002)
I’ve been in countless seminars and accredited classes and have never felt that I’ve learned more
in any class.
Liz Cassavaugh, City of Mesa (June 2002)
“How beneficial and/or applicable are the skills that this training provides?” Critical. No other word for it...
Excellent training all the way around. It will build skills and strengths that I need in my daily
work, not to mention
a formal mediation.
Denny Haywood, City of Mesa (June 2002)
There is no way your fee can compensate you for the seeds of talent you have sown... I sincerely
value what you
have taught, and respect your mission to create solutions from difficult situations.
Paul Czohara, City of Mesa (June 2002)
The course was a great blend of humor and seriousness, role-playing and lecturing. I also
appreciated the positive,
personal feedback. I feel thoroughly prepared to begin gaining experience.
Barbara Adams, City of Mesa (June 2002)
Great course. Excellent instructors. You made the class fun and exciting.
Joe Hernandez, City of Mesa (June 2002)
The relaxed, open and often humorous approach of the instructors “made” the class. Great
job. Thanks to both
of you.
Howard Davies, City of Mesa (June 2002)
Excellent, excellent job. You quickly brought 20 people into a relaxed state of mind that
made the training very
enjoyable. The scenarios really stretched each participant but really made the difference in reinforcing
the skills
and techniques that mediation involves.
Patricia Sorensen, City of Mesa (June 2002)
The instructors work well together, they complement each other and their knowledge and experience
is what makes
this course very interesting. Very beneficial, the skills are very important.
Cynthia Garza, City of Mesa (June 2002)
I usually don’t care for role-playing and group activities–you made them fun and applicable. I
think these are great
skills for dealing with people–family, friends and co-workers.
Kathy Bareiss, City of Mesa (June 2002)
I think this is the first training I’ve been in where you practice real-life situations. I’ve
already had the
opportunity to apply (mediation techniques) at my work.
Bob Chambers, City of Mesa (June 2002)
The ambitions of the trainer pays off: through this skill we learned useful and sophisticated
techniques to identify
interests, explore options, break impasse and reach agreement. Empowering and enjoyable.
Liz Barron (April 2002)
I had withdrawal symptoms on Sunday and Monday—couldn’t wait to resume on Tuesday. I would
strongly
recommend the course to anybody who is interested in becoming a mediator or just learning more about
themselves…
The instructors worked so well together!
Kieron O’Farrell (April 2002)
Excellent!
Thomas Vivaldelli (April 2002)
I’m so glad that I did this! I learned a lot…a lot of new tools to use in mediation and
in daily life.
Donna Cantú (April 2002)
I really loved this class. I’m sorry it’s over. I would recommend this class highly
and I am thankful that I had
the opportunity to participate in it.
Heather Stewart, Esq. (April 2002)
A thoroughly enjoyable and informative course. The instructors’ humor and teamwork made
it a great learning
environment. I was excited to come to class each day!
Kim Silva (April 2002)
Very good, thanks! The role-plays were great.
Randy Lineberger, Mesa PD (April 2002)
Excellent course. The role-plays allowed us to be involved at all times during the mediations.
Lisa Andrews, Mesa PD (April 2002)
Your work experience was extremely valuable. Thank you for sharing your knowledge… I
leave here feeling that I
have tools to utilize in my personal and work life.
Melba Vivaldelli (April 2002)
Both instructors are great, natural teachers. The course exceeded all my expectations. I
learned a great deal
that I can use in my life, even if I never mediate officially.
Kevin Uliassi (April 2002)
This is a great course—well constructed good presentation and lively…you both made it fun and
interesting. Hats
off to you and thanks!
Louise Sheffield, Esq. (April 2002)
I enjoyed the instructors’ style of teaching, and the use of real world examples to illustrate
concepts. This course
was exceptional.
Anthony Lythgoe (March 2002)
Both instructors did awesome work. …I was really confident in mediating on my own. I would
recommend this course
with these instructors to anyone.
Phillip J. Thomas (March 2002)
I was very pleased with the course and the skills I have acquired in mediation. I would
highly recommend this
course to anyone who seriously wants to learn mediation skills.
Dr. Steven Cooner (March 2002)
I’ve learned so much and both of you were amazing. I really enjoyed it.
Audrey Walker (March 2002)
It was a great learning experience and I am much more excited about becoming a mediator than ever. I learned a
lot about myself and my style…
Dorothy Bloom (March 2002)
This course really expanded my knowledge of what mediation practice should be and what the process
to go through
should be to have a successful mediation.
Karen Lockhart (March 2002)
The best hands-on instruction I have had! I have been working with gang mediations and conflict
resolution for
eight years and I didn’t know how much I had to learn. Thanks for an over-the-top experience in
learning.
Mary Sennett, Mesa PD (March 2002)
Brilliant! I was engrossed the whole time…I don’t want the course to end.
Deirdre Almendarez (March 2002)
This course was excellent. My impression of conflict resolution has always been “determine
fault and fix problem.”
This course taught me that it is more important to allow parties to fix their own problems. I
learned how important
listening skills are with problem resolution. Most importantly, I see problems as opportunities
now!
Commander Les Portee, City of Mesa PD (June 2001)
The sharing of actual cases and the role-plays has been invaluable. Both are positive and
great masters of their
craft…and create a level of excitement, confidence and desire to succeed in those they teach.
Fred Cohen (September 2001)
Three weeks ago I literally had no idea what mediation was, at all. Today, I honestly feel
prepared to go out and
mediate …I am really satisfied with the skills I’ve acquired in such a short period of time.
Officer David Meicke, Mesa PD (September 2001)
Fantastic course! The instruction, scenarios and materials were all first rate. I
recommend you highly.
David Damron, Esq. (September 2001)
Breadth of experience, sense of humor, willingness to share learning (successes and failures),
ability to praise and
encourage all made for a comfortable and worthwhile class.
Tim Hedger (September 2001)
I appreciated that the practice was based on real events.
Martin Jones (September 2001)
Course leaders who are practicing what they preach are invaluable in the learning process—you
are both very
knowledgeable. Your generous praise was very motivating! Thanks!
Janet McCall Bickley (September 2001)
Entertaining and refreshing. A well-organized and presented mediation course. Highly
recommended. Presenters
are very helpful and caring.
Joseph Tornick (September 2001)
Frank immediately made you feel comfortable. This new knowledge will assist in my personal
life as well as
professional endeavors.
Debbie Storey (September 2001)
This training is top notch.
S. Emily Schwartz, Esq. (September 2001)
I absolutely enjoyed the instructors! I have learned more about myself and my capabilities
than I have in any other
training.
Marcella Garcia, City of Mesa PD (June 2001)
Excellent and very applicable not just for mediation but for day-to-day conflict resolution and
personnel
management.
Garret Olson, City of Mesa (June 2001)
I have been in so much training this past year and thought I was “trained out”…but this class
was so interesting, so
well taught, and so much fun that I looked forward to coming each day. I’m completely impressed---the
anecdotal
info will stay with me and keep me focused on the goal. There were many teachable moments that
let the “Ah-ha!”
happen instead of telling us what to expect. Great experiential learning. Thanks for everything.
Kelly Walsh, City of Mesa (June 2001)
The confidence the instructors showed in the students in this class from the beginning empowered
all of us to learn
quickly and realize the ways we already mediate in our jobs and families. Frank honed our skills
and showed all of
us how to have win-win situations.
Julie Yu, City of Mesa (June 2001)
I am looking forward to using this class “on the street” as a police officer as well as in mediations. Thank you.
Terry Huggans, City of Mesa PD (June 2001)
Highly recommend this great course for all supervisors and future supervisors. All law enforcement,
and any
enforcement employees, should attend with annual refreshers. Although this is a very difficult
course to teach in
my opinion, I feel the instructors’ humor, wit and command of this topic are essential to classroom
learning and
applications.
Selmon Robinson, City of Mesa (June 2001)
This is a very helpful course. Frank did a very good job helping me understand mediation
and how to use it…and
how to look at different views and uncomplicate things to move forward.
Gilbert Rios, City of Mesa (June 2001)
The scenarios allowed us to practice and refine our mediation skills in a safe environment. The
feedback from the
instructors was a great benefit to the course. You did a great job!
Marci Husic, City of Mesa (June 2001)
The instructors were charming, informative and fun.
Bridget Grimes, City of Mesa (June 2001)
Whew! What a road I’ve been down. All of the incredible insights and experiences the
instructors had to offer.
Both of you make mediating seem so natural. You really complement each other.
Denise Shroyer, City of Mesa (June 2001)
…Both instructors were approachable and good about complimenting participants on their successes. Thanks.
Terri Campbell, City of Mesa (June 2001)
I appreciate your hard work with our class and feel confident that I will be able to successfully
mediate. Thanks
to both of you.
Amy Treathaway, City of Mesa (June 2001)
You both have excellent skills and strengths that you used to present the info—very effective. I was very
impressed and excited that the class involved the role-playing. Thank you for sharing your knowledge
and
experience with us.
Connie Garcia, City of Mesa (June 2001)
I thought the instructors and the information provided was worthwhile and very valuable.
Dawn Savarino, City of Mesa (June 2001)
This was an excellent training experience. Excellent team of trainers.
Dan O’Dell, City of Mesa (June 2001)
The “real world”, “deep end” approach of role-plays and course style made for an intense, productive
experience!
It was great. I love mediation!
Lisa Binder, City of Mesa (June 2001)
The approach of allowing each person to find their own way of applying the principles to fit their
own style and
personality rather than establishing “cookie cutter” mediators is refreshing.
Laura Ross, City of Phoenix (June 2001)
The “deep end” training which provided reality-based exposure to the actual mediation process
was excellent. I
learned a number of skills that will benefit me both professionally and personally. The instructors
were great!
Commander Sherry Kiyler, City of Phoenix PD (June 2001)
It did help me develop confidence that I can be a mediator. A great first step into the
world of mediation! I
really enjoyed it.
Diane Flatten, City of Phoenix (June 2001)
The mediation training course took my perception of a very complex meeting model and provided
me the “structure”
to simplify the process in my mind.
Lt. Stan Hoover, City of Phoenix PD (June 2001)
Unlike many intensive training courses I’ve attended, this one was able to keep my attention and
interest from start
to finish. Your experience as mediators (and passion for it) made it easy to learn.
Cathleen Gleason, City of Phoenix (June 2001)
This teaching was refreshing and the approach was very fulfilling to the student.
Janie Sue Bailey, City of Phoenix (June 2001)
Most beneficial was skill building and confidence building. I am so very impressed with
your mediation skills,
training style and sensitivity to us all individually and as a group. Your competence and kindness
were ever-present.
Thanks for a great experience.
Ronnie Costa, City of Phoenix (June 2001)
I appreciate the individual attention the instructors paid to the participants. I have much
more confidence that I
can be a competent, fair and well-rounded mediator.
Barbara Kellogg, City of Phoenix (June 2001)
You made a very difficult and serious subject lighter and fun to learn. Your backgrounds
and personalities—the way
the two of you feed off each other—is remarkable. Thanks so very much. Keep up the
outstanding work!
Karren Ford, City of Phoenix (June 2001)
This was one of most challenging experiences I’ve ever been through. Challenging, but rewarding.
Nancy Matus, City of Phoenix (June 2001)
My mind was expanded. The course was a success and I will be a successful mediator. Thank
you.
Bob Davis, City of Phoenix (June 2001)
Outstanding and eye opening. Impeccable!
Rev. Tom Vasiliow, Glendale (June 2001)
The class was great and the format was very conducive to learning. It was phenomenal!
Sandra Price, Esq., Phoenix (June 2001)
This has been an enlightening, entertaining and challenging experience. Frank Hanna is a
delightful instructor.
Craig Mills, Phoenix (June 2001)
Frank challenges and inspires us to apply our new knowledge in all types of situations. I
am now convinced that
anyone can learn how to do it [mediate] given the proper tools and a gifted instructor.
Sandra McGeorge, Queen Creek (June 2001)
Frank’s teaching style challenges his students to “think” as mediators. The class is informative
and thought
provoking.
This class has stretched my mind and challenged me in a dozen ways. I will find this
an asset in my work from
here on.
Sue Drury, Ph.D., Phoenix (June 2001)
I was impressed by the class. It was very well organized and the mediation exercises were
quite helpful – the best
way to learn is to do actual mediations.
Bill Wilder, Esq., Scottsdale (June 2001)
The course has been an outstanding learning experience. Helped me learn to think “out of the box.”
Michelle Stegg, Gilbert (June 2001)
This class was great! It was offered with a great deal of passion, patience and knowledge
along with a good sense
of humor.
Lise Hammond, Scottsdale (June 2001)
I enjoyed it. One of the best teaching formats I’ve seen.
Linda Fincher, Prescott (June 2001)
Class instruction was fun and interesting. Many sessions went overtime because we were all
so involved and didn’t
want to stop. Great course and great people.
Joy Smith, Phoenix (June 2001)
I found every aspect of this course highly educational and thought provoking. Despite my
years as a practicing trial
attorney, this course quickly showed me how much I did not know about mediation – then quickly taught
me what I
needed to become a more effective mediator.
Clark Watkin, Esq., Scottsdale (February 2001)
Mr. Hanna is one of the most engaging and gifted instructors I have known. The information
he presents is
comprehensive and clearly taught. Most importantly, though, he models the skills he teaches in
the way he relates
to the class and to us individually. It has been a pleasure and a privilege to be a student and participate
in this
class.
Heather Batzli, Gilbert (February 2001)
This has been a fascinating presentation of techniques that can enhance real-life relationships. Whoever assembled
the participants in the class did an admirable job.
Leta Searcy, Phoenix (February 2001)
This was a great class. Very informative. It taught me a lot of new skills that I
look forward to applying. Frank
is an excellent teacher and I look forward to taking additional classes from him.
Stephen Urie, Higley (February 2001)
Frank is a gifted teacher.
Laurie Coe, Tempe (February 2001)
Excellent, high quality class. Frank made an effort to get to know each student. (This
doesn’t happen very often
when taking a class.) Thank you Frank, thank you SVNLC and thank you Solve It!. I will always
treasure this class
experience.
Anon. (February 2001)
The knowledge and integrity Mr. Hanna brings to the class is the most positive aspect of the learning
which ensues.
His expertise, humor and down-to-earth, real-life examples made the learning process challenging but
not daunting.
This is a class that, if attended by more community leaders and others of influence, would soon
make a positive
difference in how we treat each other. Any group or individual person with a commitment to helping
will benefit
from the time spent learning and using these techniques.
Vicki Treciak, SPHR, Sun Lakes (February 2001)
The course was very effective at introducing basic mediation. Frank is sincere and humble,
which resulted in a
learning/growing environment. I feel confident.
Jesse Sostrin, Phoenix (February 2001)
I took mediation classes (two) in grad school (one semester each) and have learned more about
effective mediation
through these past 4 weeks than I ever learned previously.
Margaret Robertson, Phoenix (February 2001)
This was an excellent course, very informative.
Christine Ference, Gilbert (February 2001)
This class has been a pleasure and an inspiration – I am anxious to get out there and use my skills! I will definitely
never get tired of listening to Frank’s presentation!
Betsy Tidwell, Chandler (February 2001)
I consider my time to have been well spent. My communicating skills have improved through
the tools taught by Mr.
Hanna – listening and asking questions.
Bill Treciak, Sun Lakes (February 2001)
There has to be a better way in our world of stress and litigation. This mediation class applies
to everyday life and
relationships. I will be using it for far more than formal mediations. It is a better way. Thank
you, Frank, for
putting people first in mediation.
Barbara Sparks, SVNLC, Gilbert (February 2001)
Frank's passion for mediation shines through his teaching. His wealth of expertise, together
with his easy
presentation style, make this class an enjoyable and stimulating place to be.
Client
Testimonials
